Privacy Policy

Last updated: 2020-04-07

Ripple Group Inc. (“us”, “we”, or “our”) operates, the phone, sms and chat platform, as well as the Izzy Chat Widget embedded on partner sites (the “Service”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Service.

We use your Personal Information only for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

Your Use of Izzy

The Izzy Platform is a confidential and specialized service for people who need crisis support. We do not provide emergency services and do not have police or ambulance capabilities. Please call 911 if you are in immediate crisis.

Izzy offers support, information and referral to local services and resources, it does not provide therapy or clinical care.

We take your privacy seriously. Information discussed through the Izzy text/chat is confidential within the Izzy service and will not be shared without your written permission except in the following situations:

  • If an individual is at risk of suicide.
  • If an individual is at risk to harm others.
  • If a child has or is experiencing abuse or is at risk of abuse.
  • If required by law.

There will be a record of your chat; however, it will be kept completely secure and confidential.

By using our service you agree to the following:

  • Individuals responding to your text/chat will be treated with respect and comments of disrespect or discrimination will not be tolerated.
  • You will do your best to be responsive and present in the chat, if you are unresponsive the chat may be ended.
  • When your carrier’s standard messaging rates apply, you are responsible for all charges.
  • Izzy is not liable for any delayed or lost texts/chat messages.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Service(“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.


Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of 2020-04-07 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.